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Bergamot recognised as global leader in software innovation

Bergamot Solutions and its lead product Bergamot has gained global recognition again as a finalist in the ContactCentreWorld.com 2007 awards. The product was featured for the second year running and was recognised for its technological innovation, design flexibility and ease of use.

The software has been designed with a view to simplifying the activities undertaken by contact centres with advanced features such as SMS and embedded email.

Bergamot was in the running for the best of the best APAC in the 'software innovation' category with other entrants from countries in South East Asia like New Zealand, Japan, Singapore, Thailand, Malaysia, Hong Kong, and India.

The software has been designed with a view to simplify all the activities undertaken by a contact centre with advanced features such as SMS and e-mail embedded into the system. While other organisations use various programs to carry out such operations, Bergamot allows an operator to perform these functions within the one application.

Bergamot also has an effective, easy to access monitoring and reporting system, which gives the management of an organisation the ability to ensure that high standards of productivity and efficiency are consistently maintained.

Some of the points highlighted during the award ceremony were:

• User access scales from 1-10,000 operators
• Web based software
• Transparency in the history of each record, which enables seamless communication between the contact centre and the client.
• Minimal operator training and no additional paperwork.

For two consecutive years Bergamot has been a finalist in the APAC Contact Centre World Awards where it competed with entrants from countries like Japan, Singapore, Malaysia, Hong Kong, and India.

Leading Companies Select Bergamot

A number of leading Australian corporations have adopted Bergamot to assist them in the management of their sales and customer management programs. Miele, News Limited, and Reed Exhibitions are just some of the blue chip Australian companies who use the platform.

Developed 3 years ago to meet the needs of busy contact centres, Bergamot has now evolved into an integrated enterprise wide sales and customer management solution that goes far beyond traditional CRM packages.

"Bergamot has many important features that are essential to contact centres but are now increasingly in demand in corporate sales, marketing and customer service environments" says Phillip Hyde Bergamot Managing Director.

An important part of the architecture is that it is web based and completely browser independent. It can empower users across distributed organisations and support remote and mobile executives in real time. This adds significantly to productivity and customer service levels. In addition, it allows the organisation to partner with external parties such as service providers, channel partners and customers more closely by allowing controlled access to the company's information as required.

Tim Cheesewright, Director, says "Bergamot is a platform for the future. Companies in the future will demand even a higher level of integration and flexibility across their organisations as far as servicing customers that goes beyond just sales and marketing. Customer service is now important for the whole company and needs to be managed at all levels. Bergamot is the solution that can assist companies deliver this capability now."